Privacy Policy

This Privacy Policy sets out the basis on which any personal information is processed. Please rest assured that I am committed to ensuring clients’ data privacy is protected in compliance with applicable privacy law and regulations (including the EU General Data Protection Regulation).

I encourage you to read the details of this policy to understand my personal data management practices.

Who is responsible for processing your personal data?

Anni Townend.

What kind of information do I collect from you?

1.      Personal contact details including your name, postal address, email address and telephone numbers.

2.      Records of our email/written correspondence.

3.      Hand written notes that I make and store safely about the key issues covered in our client, coaching, team and group conversations, facilitation and/or general client conversations.

How do I use your personal data?

1.      To carry out the obligations arising from the commercial contracts entered into between us.

2.      To provide you with information or services that you request from me, or which I think may interest you, where you have consented to be contacted for such purposes.

If you decide at any point that you do not want me to use your data in this way, please email me at anni@annitownend.com and I will make the necessary arrangements.

How do I protect your data?

I take all reasonable care to ensure the security of my IT systems and of your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I will not share your information with any other party unless consented to by you, other than as required by law, court order or other government or law enforcement authorities. Any personal notes referring to our coaching conversations are stored securely and deleted securely no longer than three months after our coaching relationship comes to an end. 

How do I use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

My website administrator uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help me to provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie does not give me access to your computer or any information about you, other than the data you choose to share with me.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

This Privacy Policy extends only to my own website, which may sometimes contain links to and from other websites. If you follow a link to any of these websites, please note that these have their own privacy policies and that I do not accept any responsibility or liability for these policies. You should always check these policies before you submit any personal data to these websites.

Changes to this privacy policy

My Privacy Policy may be reviewed and enhanced from time to time. The up-to-date version is always available on my website www.annitownend.com and can also be obtained by emailing anni@annitownend.com. It may be necessary to contact you and obtain your consent regarding any significant changes to my Privacy Policy.

Your right to access your information

You have the right to obtain a copy of the personal data I hold about you. I can provide you with that information further to a request in writing supported by sufficient information to identify you (I may need to request proof of identity in some instances). You have the right to request me to erase any information that I hold, and also to amend any information which you believe to be incorrect, and I will do so accordingly.

My Code of Practice

For all of my clients, I commit to:

1.      Accurately identify my qualifications, expertise and experience as a coach and make no false claims about what any client is likely to receive from the coaching process.

2.      Ensure that, at the time of our first meeting the client understands the nature of the consultancy/coaching relationship, the bounds of confidentiality, the financial arrangements and any other terms of the agreement.

3.      Carefully create, maintain and store confidential records of clients’ contact details and notes of the topics covered. All data held about my clients will be processed in line with the Privacy Policy outlined below.

4.      Keep client's name confidential and obtain their agreement before using any references for PR or business development purposes.

5.      Be responsible for setting clear, appropriate, and culturally sensitive boundaries.

6.      Seek to avoid conflicts between my own interests and the interests of my clients and to recognize any personal issues which may impair or interfere with the consultancy/coaching. If ever any actual or potential issue or conflict of interest arises, I will promptly seek relevant professional assistance or supervision and determine the action to be taken. I will then disclose it and discuss with the client. If appropriate, this might require a suspension or termination of the coaching relationship.

7.      Be alert to indications that the client is no longer benefiting from the coaching relationship and suggest that they seek the services of other professionals if deemed appropriate or necessary.

Contact

If you have any questions about this Privacy Policy or my Code of Practice, please contact me via anni@annitownend.com